KitchenAid service centers in Ukraine

KitchenAid Ukraine Customer Support Hotline:

0 800 330 780

Working hours:

Monday - Friday from 09:00 to 19:00
Saturday from 09:00-18:00
Sunday from 10:00-18:00

Warranty service for KitchenAid appliances

The service center provides warranty repairs in the presence of a completed warranty card, documents confirming payment for the goods, and the safety of all seals on the equipment. After the purchase, you must keep the documents attached to it for the entire warranty period.

The warranty period is fixed:

- 2 years of warranty announced on the box.
- 3-year warranty declared on the box.
- 5 years or more warranty declared on the box.

In each case, the warranty period should be counted from the date of purchase by the consumer. Therefore, the Service Center should always check the proof of purchase before starting the warranty repair.

If the date of purchase was not specified in the document confirming the purchase, the serial number containing the date of manufacture is taken into account. It is this date that will be used in the future as the start of the warranty period.

Service during the warranty period includes full free repair and replacement (if necessary) of spare parts of devices that have a technical malfunction.

In which cases the warranty will not be provided for KitchenAid appliances

• in case of violation of the safety of the warranty seal;
• in case of non-compliance of the product identification data with the information specified in the warranty card attached to the product;
• in case of absence of a receipt, a completed warranty card for the product;
• The warranty applies to products used for personal purposes and does not apply to products used for professional or commercial activities.
• In case of providing services under this Warranty, the Warranty period will not be extended. A new Warranty period will not begin. This Warranty for the installed parts expires simultaneously for the entire product.
• Further complaints, including claims for compensation, will not be considered unless required by applicable law.
• KitchenAid assumes no liability for consequential damages.

KitchenAid cookware warranty

Aluminum cookware - 3 years warranty

Stainless steel cookware with non-stick coating - 3 years warranty

Stainless steel cookware without non-stick coating - 30 years warranty

Cookwarecast iron - 30 years warranty

ceramic bakeware - 3 years warranty

aluminum bakeware - 3 years warranty

Warranty in Europe, the Middle East, Africa and Asia Pacific. Manufactured under license from The Cookware Company Ltd. A limited warranty is provided by the manufacturer. 

Damage upon receipt

If upon receipt and inspection the product is found to be defective, the Manufacturer will replace the product or part thereof with an identical or similar product. This warranty applies only to the original consumer upon presentation of a dated proof of purchase and is not transferable to other persons.

What is not covered by the KitchenAid cookware warranty:

Damage due to normal wear and tear, such as scratches, dents, stains or discoloration on all surfaces or other damage that does not affect the function of the cookware.

Replacement of the product or parts when used outside of Europe, the Middle East, Africa and Asia Pacific. The manufacturer does not pay: the cost of repair or replacement in exceptional circumstances is borne by the buyer. Service must be performed by an authorized customer service center.

Surface damage due to chemical interaction or use of detergents, including but not limited to scouring pads, abrasive cleaners or automatic dishwashers.

Set replacement, with only the defective part or element being replaced.

The MANUFACTURER IS NOT LIABLE FOR CONSEQUENTIAL DAMAGES